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March 18, 2003


You are in a long line at an airport, and from the front of the line, every 15 seconds, a person shouts "PLEASE HAVE YOUR BOARDING PASS AND PHOTO ID AVAILABLE FOR INSPECTION." By the time you reach the front, you have heard this announcement at least 40 times. So imagine how shocked a lot of people -- always including the people right in front of me -- are when they discover that they are supposed to have their boarding pass and photo ID available for inspection.


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