WE'RE SURE IT WILL ALL BE STRAIGHTENED OUT ONCE HE REACHES THE CUSTOMER-SERVICE REPRESENTATIVE IN ASIA
Nashville Man Charged $84,000 For $30 Gas
(Thanks to Sharon [The Minx] Lurie)
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July 14, 2012
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I hope he at least got a free car wash with his gas.
Posted by: Clankie | July 14, 2012 at 12:53 PM
"Your call is very important to us. Please hold for the next available operator." I recently went round and round with a phone company that I will call, BU&U. My call was always very important to them. I know because they told me so at least 30 times. I'm not surprised because I'm also a 'valuable customer'. The rest of the time I enjoyed some snappy elevator music. Good luck in getting this straightened out.
Posted by: nursecindy | July 14, 2012 at 01:21 PM
Going to be hard to top this for bad customer service.
Need to change the name to Sh!tybank
Posted by: wingnut | July 14, 2012 at 03:24 PM
I've never had an account with Citibank. But for years, they sent me "pre-approved" applications for credit cards in the mail.
I even went to a branch to ask how to stop this. The clerk told me that, if I ever find out, let her know because they were driving her crazy.
This firm has heard the term "customer service" but they have no idea what it is.
Posted by: Steve | July 14, 2012 at 03:27 PM
When I get a robo I do this:
Robo: " Please say what you want."
Me: "F%&k you."
Robo: I do not understand, Please say what you want."
Me: "F%^k you.
Robo: "I will connect you to a....representative."
I feel so good afterward.
Posted by: MikeyVA | July 14, 2012 at 03:46 PM
How do we know he doesn't just drive some kind of really fuel-inefficient car? Why automatically assume it's a mistake on the bank's part? Oh, OK, that's why. Sorry.
Posted by: Omniskeptic | July 14, 2012 at 03:59 PM
Onmi,
The only vehicle that fuel inefficient would be named Abrams and would shoot a big hole in the bank.
Posted by: MikeyVA | July 14, 2012 at 04:03 PM
Mikey, I do that too! Sometimes I tell them to "Eat Me" which works.
Actually, Citibank has been very helpful on the few occasions we've had issues, always thanking us for decades of loyal customership. They even called recently to ask if we'd made some iffy charges (we hadn't) and replaced the card and cancelled the charges. And it wasn't even $84,000, just $25 and $12.
THis is not in any way, shape or form an endorsement of Citi, but we haven't suffered the way this poor shlub has.
Posted by: Jeff Meyerson | July 14, 2012 at 04:08 PM
no problem dealing with the cistomer rep from Asia. especially since the man looks like his ancestors came from Africa. glabalization, man. yeehaa
Posted by: sometime | July 14, 2012 at 11:02 PM
I never spring for premium. It's such a ripoff.
Posted by: Meanie the Blue | July 14, 2012 at 11:33 PM
Seems the problem was at Mapco.
At least dumb@ss Citibank stopped taking it out on the hapless customer.
Posted by: Jeff Meyerson | July 15, 2012 at 07:35 AM
The last time I took my Abrams to a Mapco station, the JP-8 was up to 3.99 a gallon!
Posted by: Omniskeptic | July 15, 2012 at 04:12 PM